Shannon Atkinson

Senior Site Reliability & Cloud Infrastructure Engineer

15+ Years of experience · AWS / Azure / GCP Cloud platforms · 1 Patent

01 / About

About

Portrait of Shannon Atkinson

Senior infrastructure engineer with 15+ years owning cloud and on-premise platforms, from a physical data center build-out to a multi-cloud Kubernetes fleet. Currently operate a ~200-node Kubernetes estate across AWS, Azure, GCP, and bare metal at Panasonic Avionics, with cluster state managed entirely as code through Terraform, Helm, ArgoCD, and Flux. Sustained 99.9% availability for high-traffic production services at Realtor.com and Salesforce through observability, automated rollback, and capacity planning. Write the Go and Python automation that keeps infrastructure consistent and removes manual operations. Patent holder (US11444685B2).

  • 15+Years of experience
  • AWS / Azure / GCPCloud platforms
  • 1Patent
02 / Experience

Experience

Automation Engineer – Platform Services

Panasonic Avionics Corporation

01/2025 – Present

  • Own day-to-day operation of a ~200-node Kubernetes fleet spanning AWS, Azure, GCP, and bare metal: multi-cluster lifecycle, version upgrades, scaling, and CNI, ingress controller, and service mesh configuration.
  • Enforce declarative infrastructure fleet-wide with Terraform and Helm delivered through ArgoCD and Flux, so every cluster change lands through a reviewed pull request rather than a manual apply.
  • Designed and built a Kubernetes operator (custom CRD) in Go for fleet-wide deployment verification: service teams declare environment-agnostic reachability and latency assertions, and per-cluster capability providers resolve them against the local networking stack. Replaced drifting per-cluster scripts and manual runbook steps.
  • Carry the platform on-call rotation; instrumented Prometheus, Grafana, and Datadog over centralized ELK logging with alert routing and runbooks that shorten live troubleshooting.

Staff Software / DevOps Engineer

Realtor.com / Move Inc

06/2022 – 12/2024

  • Migrated and combined CI/CD workflows from Bitrise and Jenkins to CircleCI resulting in a 20% increase in iOS and Android app delivery efficiency across multiple teams.
  • Orchestrated Kubernetes-based deployments using Terraform in AWS and Azure leading to a 30% rise in operating stability for important production apps and services.
  • Implemented observability enhancements using Prometheus and Grafana maintaining 99.9% uptime, ensuring minimal disruption during peak hours.

Senior Member of Technical Staff

Salesforce

03/2020 – 06/2022

  • Led development and testing of new features for next iteration platforms using Apex and Lightning Web Components, increasing donation flow speed by 30%.
  • Designed and developed a scalable B2B2C platform utilizing Salesforce Communities and API framework.
  • Created Python utilities to monitor Kubernetes pod health and automate remediation, ensuring 99.9% uptime.

Senior Software Developer

Zapproved

06/2018 – 03/2020

  • Collaborated on testing solutions increasing scalability by 40%.
  • Developed full-stack testing frameworks improving code reliability by 30%.
  • Designed Jenkins pipelines for automated regression testing improving quality and delivery timelines.

Senior Mobile QA Automation Engineer

Tile Inc.

02/2017 – 05/2018

  • Improved product reliability by 20% by raising testability requirements.
  • Created and executed over 150 detailed test cases, ensuring zero critical defects post-launch.
  • Developed and maintained mobile test framework for iOS and Android.

Senior Quality Engineer – Automation – Release Team

CrowdCompass by Cvent

09/2015 – 02/2017

  • Led automation of Android, iOS, web, and API testing increasing coverage by 75%.
  • Implemented CI/CD strategies saving 20 hours/month on build validations through test automation.
  • Managed and trained a team of 15 increasing skill set and productivity.

Mobile Automation Engineer

Nike

06/2012 – 05/2015

  • Developed test automation strategy for iOS and Android apps portfolio.
  • Coordinated QA and engineering to integrate tests into mobile development lifecycle increasing coverage by 30%.
  • Created Python and Postman scripts for REST APIs reducing manual testing time by 25 hours weekly.
  • Automation Engineer – Platform ServicesPanasonic Avionics CorporationBeaverton, OR01/2025 – Present
  • Staff Software / DevOps EngineerRealtor.com / Move IncRemote06/2022 – 12/2024
  • Senior Member of Technical StaffSalesforceRemote03/2020 – 06/2022
  • Senior Software DeveloperZapprovedPortland, OR06/2018 – 03/2020
  • Senior Mobile QA Automation EngineerTile Inc.Portland, OR02/2017 – 05/2018
  • Senior Quality Engineer – Automation – Release TeamCrowdCompass by CventPortland, OR09/2015 – 02/2017
  • Mobile Automation EngineerNikeBeaverton, OR06/2012 – 05/2015

Earlier career

Infrastructure Foundations

Systems / Network Engineer

2003 – 2012

  • Designed and built a 1,500 sq. ft. data center (generator, UPS, fire suppression), reducing annual operating costs by $750,000.
  • Led data center migrations and physical-to-VMware consolidation that raised resource efficiency 40%.
  • Achieved PCI-DSS compliance protecting 1M+ customer records.
Full history on the resume

Military service

U.S. Navy

Interior Communications Electrician Third Class (IC3)

1992 – 1997

03 / Cloud

Cloud

  • AWS

    • Panasonic Avionics: part of a ~200-node Kubernetes fleet spanning AWS, Azure, GCP and bare metal.
    • Realtor.com: Kubernetes deployments provisioned with Terraform across AWS and Azure, with automated rollback and health-check gates; deployment failures fell roughly 30% for core production services.
  • Azure

    • Panasonic Avionics: part of a ~200-node Kubernetes fleet spanning AWS, Azure, GCP and bare metal.
    • Realtor.com: Kubernetes deployments provisioned with Terraform across AWS and Azure, with automated rollback and health-check gates.
  • GCP

    • Panasonic Avionics: part of a ~200-node Kubernetes fleet spanning AWS, Azure, GCP and bare metal.
    • chnl (personal project): Go services architected for horizontal scaling on GKE.
    • ZipperPicker (personal project): Next.js and PayloadCMS on Cloud Run with CDN-backed delivery.

Across all three: cluster state managed as code through Terraform, Helm, ArgoCD and Flux, so every change lands through a reviewed pull request.

04 / Skills

Skills

Programming Languages

  • ASP.NET
  • JavaScript
  • Shell
  • Python
  • C/C++
  • Rust
  • Go
  • Ruby
  • Bash

Database

  • MySQL
  • PostgreSQL
  • SQL
  • NoSQL
  • MongoDB
  • Elasticsearch

Operating Systems

  • iOS
  • Android
  • macOS
  • Windows
  • Linux

Testing and Automation

  • Appium
  • Cucumber
  • CI/CD
  • SonarQube
  • Gherkin
  • REST API
  • GraphQL
  • Jenkins
  • CircleCI
  • WebdriverIO

Cloud Services / Infrastructure

  • IaaS
  • PaaS
  • Amazon AWS
  • Microsoft Azure
  • Google Cloud Platform (GCP)
  • Docker
  • Kubernetes
  • Terraform
  • ArgoCD
  • IaC

Monitoring

  • Grafana
  • Prometheus
  • Datadog
  • Splunk
  • New Relic

Methodologies

  • Agile
  • Scrum
  • Kanban
  • Lean Software Development
  • SDLC

Version Control

  • GitHub
  • Git
  • GitLab
  • Bitbucket
  • Mercurial
05 / AI

AI

  • Claude Code & agentic workflows

    Building software with coding agents, including multi-agent orchestration.

  • Claude Code plugins & skills

    Authoring plugins and skills for coding agents.

  • MCP servers & tool integration

    Connecting agents to tools and services through the Model Context Protocol.

  • LLM APIs & prompt engineering

    Building on model APIs, with prompt and context design.

Open source

poka-yoke

Mistake-proofing for software. Shigeo Shingo's poka-yoke method as a Claude Code plugin: audit code for footguns, design APIs that resist misuse, install guardrails, turn incidents into devices.

Includes a dependency-free hazard scanner for TypeScript, Python, Go, Rust and SQL, installable pre-commit, CI and lint checks, and 11 agent skills.

  • Claude Code plugin
  • Agent skills
  • Guardrails
  • Code review
  • Python
  • MIT licence
06 / Case Studies

Case Studies

  • Panasonic Avionics Corporation / 01/2025 – Present

    A Kubernetes operator for fleet-wide deployment verification

    Problem

    Deployment verification across a ~200-node fleet on AWS, Azure, GCP and bare metal depended on per-cluster scripts that drifted and on manual runbook steps.

    Approach

    • Built a Kubernetes operator with a custom CRD, in Go.
    • Service teams declare environment-agnostic reachability and latency assertions.
    • Per-cluster capability providers resolve those assertions against the local networking stack.

    Result

    Replaced the drifting per-cluster scripts and the manual runbook steps.

  • Realtor.com / Move Inc / 06/2022 – 12/2024

    300 repositories from GitHub Enterprise to GitHub Cloud, zero downtime

    Problem

    300 repositories had to move from GitHub Enterprise to GitHub Cloud without downtime.

    Approach

    • Incremental cutover instead of a single switch.
    • Parallel validation during the cutover.
    • Rollback runbooks prepared for each step.

    Result

    All 300 repositories migrated with zero downtime.

07 / Projects

Projects

  • Case file 01 / Realtor.com / Move Inc

    Mobile CI/CD consolidation

    Migrated and combined CI/CD workflows from Bitrise and Jenkins to CircleCI across multiple teams.

    Outcome: A 20% increase in iOS and Android app delivery efficiency.

    • CircleCI
    • Bitrise
    • Jenkins
    • iOS
    • Android
  • Case file 02 / Realtor.com / Move Inc

    GitHub Enterprise to GitHub Cloud

    Strategized and migrated 300 GitHub repositories from GitHub Enterprise to GitHub Cloud.

    Outcome: Completed with zero downtime.

    • GitHub
    • GitHub Enterprise
    • GitHub Cloud
  • Case file 03 / Realtor.com / Move Inc

    Kubernetes deployments on AWS and Azure

    Orchestrated Kubernetes-based deployments using Terraform in AWS and Azure.

    Outcome: A 30% rise in operating stability for important production apps and services.

    • Kubernetes
    • Terraform
    • AWS
    • Azure
  • Case file 04 / Salesforce

    Scalable B2B2C platform

    Designed and developed a scalable B2B2C platform utilizing Salesforce Communities and API framework.

    • Salesforce Communities
    • API
08 / Recommendations

Recommendations

  • I had the pleasure of managing Shannon Atkinson at Nike, and his technical skills and innovative mindset were truly impressive. Shannon had strong expertise in Apple platforms and other technologies we were working on, making him a valuable asset to our team. Shannon was always eager to participate in solving complex problems, bringing fresh ideas and a proactive approach to every challenge. His enthusiasm for innovation and his ability to tackle difficult issues made a significant impact on our projects. I highly recommend Shannon for any role that requires technical expertise, problem-solving skills, and a passion for innovation. He would be an excellent addition to any team.

    Vinay Paramanand

    VP of Technology at TCI Transportation

    Managed Shannon directly

    June 2024

  • Shannon is a ninja when it comes to automated testing. He has a broad depth of knowledge in his craft and the tech industry as a whole. He's also not afraid to tinker with new technologies to get things done more effectively and efficiently. Listening to some of his ideas around the space, I would love to have him on my team again, he would make any QA organization shine.

    Marshall Upshur

    Software Engineer 5 | MXCF at Netflix

    Worked with Shannon on different teams

    August 2015

  • Shannon is simply put, a rockstar. He is a dedicated technician and tinkerer that is not afraid to go to the extreme to be successful. He's a student of technology and a great example of what hard work, integrity and talent look like in the workplace. Shannon is easy to work with and is a great team player. I recommend Shannon for any position that requires exceptional technical aptitude and unwavering work ethic and ingenuity. Shannon is truly a rare talent.

    Josh McKinney

    IT & Cybersecurity Leader

    Worked with Shannon on different teams

    August 2015

  • Shannon is very well versed in the IT field and has a solid grasp on all aspects of networks especially network security. He is a true leader with whom I had the chance to work with at AT&T Broadband. His ability to master technology is second to none. Shannon is always seeking ways to learn and improve his skill sets. He is always willing to help others excel by sharing his expertise. I have know Shannon for several years and his character is above reproach. I would highly endorse him for any project or job you may have.

    Michael A. Lynton

    Salesforce Professional at TalentStacker

    Worked with Shannon at a different company

    May 2012

  • I worked with Shannon during his time in an IT manager capacity at Babcock & Jenkins and found him to be helpful, hardworking and eager to problem-solve challenging technical issues. I believe he can do the same for you.

    Mark Evertz

    Thinker, Do’er & Relevance Maker for companies that sell things & the people who buy things

    Worked with Shannon on different teams

    June 2009

09 / Credentials

Patent & Certifications

Patent

System for operating multiple transceiver modules concurrently

Number US11444685B2

Issued 9/2022

View patent
  • GitHub Foundations Certification

    GitHub

  • Jenkins Engineer

    Jenkins

    Credential ID 11221753

  • ASTQB Mobile Tester

    ASTQB

    Credential ID 16-CMT-00001-USA

  • Education

    Florida State College at Jacksonville

    Computer Science

10 / Contact

Contact

Location

Portland, OR